Terms and Conditions

By opting into SMS communications from Solve Studio, you agree to receive text messages related to appointments, account notifications, customer support, marketing promotions, and other business updates.

SMS OPT-OUT & SUPPORT

You may opt out of SMS messages at any time by replying STOP to any message. Once you opt out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

For assistance, reply HELP or contact us at support@solvestudio.io .

CARRIER LIABILITY

Mobile carriers are not responsible for delayed or undelivered messages.

MESSAGE FREQUENCY & RATES

Message frequency varies based on your interactions and preferences. Message and data rates may apply. For questions about your text or data plan, please contact your wireless provider.

PRIVACY

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your information.

• The final deliverables will be made available to the client via a Dropbox link, accessible through our website. The Dropbox link will remain active for a period of 30 days, after which time the images may be permanently deleted. It is the client’s responsibility to ensure the preservation of all downloaded photos and videos through proper backup procedures.
• The photographer bears no responsibility for any damages incurred to the product during the photoshoot or subsequent shipping.
• In the event that the client desires the return of the products, such request must be made during the checkout process. Failure to retrieve such products within 3 days following the order’s completion will result in their donation or disposal, as detailed in the “Return of Products” section below.
• Complimentary shipping is exclusively offered for select packages and is limited to transportation of products to the studio.

Should you require the return of your products, kindly enclose a return shipping label with the items being sent. It is the client’s responsibility to arrange for pickup through their designated courier service, or to retrieve the item(s) directly from the studio.

A $50 handling fee will be added to the cost of shipping in the event that our assistance is requested in the transportation of your products or their delivery to a post office.

Prior to scheduling the courier pickup or personal pickup, the client is advised to contact our representative to ensure the availability of personnel at the studio. A two-hour pickup window will be provided to the client.

1. Coupons are not valid with any other offer and cannot be combined with any current promotion or discount, including the use of multiple coupons.
2. Coupons are redeemable for one visit or one-time use only and cannot be redeemed for cash. Coupons have no cash value.
3. Coupons are non-transferable and may not be sold or resold online.
4. Every coupon has a predefined minimum and maximum spending limit.
5. We are not responsible for lost or stolen coupons.
6. All coupons expire.

Raul R. Media Group, LLC and its photographer, Raul Rodriguez, retain authorship of all created artwork and retain the right to showcase said content as part of the photographer’s portfolio on the photographer’s website, social media accounts, exhibitions, and articles published on third-party websites related to the photographer for promotional and advertising purposes.

We hope that you are satisfied with our services. However, if for any reason you are not completely happy with our services, you may request a refund. Please see below for further information regarding our refund policy.

BEFORE ORDERING

To maximize your satisfaction, please consider and select the offered services carefully before placing your order. Feel free to contact us at letstalk@raulrmediagroup.com or call (866) 528-8899 to discuss any questions or concerns. Clear expectations are essential. Tell us what you need regarding quality and the final product, and we will do our best to meet your expectations.

REFUNDS

To receive a refund, you must provide a clear explanation of your dissatisfaction and allow us a reasonable opportunity to correct the issue. We will do our best to address concerns regarding the quality of our services. If we are unable to resolve the problem, a refund may be issued for the value of the images or videos in question.

TERMS

By accepting this agreement, you agree to our Satisfaction Guarantee and Refund Policy. To be eligible for the Satisfaction Guarantee, the following terms must be met:

1. Customers MUST provide a detailed brief before placing the order and MUST be physically present or participate via video call during the shoot. Customers may request a brief template from the photographer. Customers are also encouraged to discuss the brief with the photographer before the shoot by requesting a video call. Instructions for the brief are provided in Section 3.6.
2. All claims must be submitted within 48 hours of delivery.
3. Any cancellation made with fewer than five business days’ notice before the scheduled service date is non-refundable and may result in the full remaining balance becoming due.
4. In the event that the client cancels, changes the creative scope, or seeks to postpone the project—even before the shoot has started—any work already commenced, including planning, sourcing props, coordinating with models, third-party contacts, and meetings, will incur a cancellation fee. The fee shall be the greater of $1,000 or $250 per hour for the work already performed, and this amount will be deducted from any applicable refund.
5. If the cancellation is initiated by Raul R. Media Group, LLC, all payments made by the client to Raul R. Media Group, LLC, including the deposit fee, shall be fully refunded within thirty calendar days of the cancellation date.

Please note that the following reasons will not be accepted as grounds for a refund:

• Delayed delivery.
• “I just don’t like it” or “I am not satisfied” without providing a clear and reasonable explanation.
• Presenting another photographer’s work as a required quality standard, as every photographer has a unique style, vision, skills, process, and equipment.

NON-REFUNDABLE

Fees for the following services and expenses cannot be refunded and will be deducted from the total amount of any approved refund:

• All session-based shoots.
• Shipping-label fees.
• Any order-related purchases.
• Any third-party vendor fees, including but not limited to models, stylists, hired assistants, and rentals.
• Transaction fees, subject to Stripe’s applicable refund policies.

Additionally, fees for the following services are non-refundable:

• Website Development Services.
• Consulting Services.
• Search Engine Optimization Services.
• Design Services.
• Editing Services.

QUESTIONS

If you have any questions concerning our refund or cancellation policy, please contact us at letstalk@raulrmediagroup.com.

Raul R. Media Group, LLC shall provide its services and meet its obligations under this agreement in a timely and workmanlike manner, using knowledge and recommendations that meet generally accepted industry standards. The quality of the services will be reasonably similar to projects showcased in the applicable portfolio sections of Raul R. Media Group, LLC’s official website.

1. The client must provide detailed instructions for each photograph or video scene. This includes requested angles, exposure, editing preferences, colors, and composition. An image may be revised at no additional charge if the client’s previously agreed instructions were not followed. The client must pay for revisions, editing changes, or reshoots that were not included in the original instructions.
2. Raul R. Media Group, LLC reserves the right to change its service fees and cancel or modify coupons, promotions, and sales campaigns at any time without notice unless otherwise agreed in writing. This does not affect orders that have already been placed.
3. We offer a selection of photoshoot props. If the client requires additional props that are not available in our collection, the client may send them to the studio or request that we purchase them. If we purchase props on the client’s behalf, the client will receive an invoice for reimbursement.
4. Steaming or ironing of apparel is limited to 20 items. Each additional item will be billed at $5. We are not responsible for damage that may occur during the steaming or ironing process. Steaming of dresses and delicate or high-end pieces is not provided.
5. We reserve the right to refuse service to anyone where permitted by law.

Pursuant to the terms of the agreement between the parties, should the client fail to make timely payment of any sums due, we reserve the right to pursue all available legal remedies to collect the outstanding debt. If the client’s payment method expires and the client does not update the payment information or cancel the applicable service, the client authorizes us to continue billing and remains responsible for any uncollected amounts.

We reserve the right to retry any payment method on file following a failed billing attempt. The client agrees to be responsible for all associated costs incurred during the collection process, including, where legally permitted, legal fees, court costs, bank fees, collection-agency fees, reasonable attorneys’ fees, arbitration costs, and other costs directly related to collecting the outstanding debt.

The laws of the State of New Jersey shall govern this agreement.

The client agrees to these terms by placing an order, paying an invoice, or otherwise purchasing services from the company.

BRIEFS

Briefs are the primary guidelines and memorandum of understanding between the client and the photographer.

A photography brief is a summary of the agreements, expectations, and requirements between the client and the photographer. This document helps ensure the success and effectiveness of the shoot or project.

The photography brief should include the following information:

1. Specify the desired angles for each image or video scene.
2. Specify lighting requirements, including shadows, highlights, and the preferred type of lighting.
3. Specify color requirements. Certain products, particularly glossy, transparent, reflective, or specially coated products, may appear differently when photographed. Any specific color requirements must be stated in the brief.
4. Include sample photographs or references that help explain the assignment.
5. Inform the photographer of any other specific requirements related to the shoot.

Without a photography brief, it may be difficult to ensure a smooth project workflow. The client and photographer may not be aligned regarding the project’s creative and business objectives.